FAQ

At SploitWorks, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at questions@sploitworks.com or visit our message board.


[QUESTION] How are your routers so affordable?
[ANSWER] We purchase routers in Bulk from Suppliers who have acquired routers from service providers. These routers are often in very good shape “as is” but many need refurbishing (Usually cleaning and inspecting) and sometimes we do find routers with problems and they are removed from our inventory immediately. We do not purchase routers that have been returned because they don’t work. These are all leased equipment returns or direct working purchases.


[QUESTION] Will my router come with a box or CD’s?
[ANSWER] Unless NEW or we otherwise state they do, They will not usually. Mainly because they are absolutely useless with the custom firmware. As far as the Boxes, if we have them, we usually don't ship them because they add weight to the shipping or bulk that inflates shipping prices. By removing them, this helps cut costs to you and us. Additionally the open-source firmware we flash will have online manuals. We do provide links to those manuals and the organizations who design the firmware. We try to make this process as eco friendly as possible.


[QUESTION] Do you provide support for general internet routing etc.??
[ANSWER] Not at this time, and that would be a nightmare considering how many ISP’s are providing service and their different configurations. We can however generally point customers at the right documentation or resources.


[QUESTION] Can you help me install a VPN?
[ANSWER] Yes, we will install this ahead of time for a extra fee and you must provide your VPN information. (Username, Password, and your approximate city for closest VPN server setup.)

That form to start the process is here

Contact us before, so we can make sure we are all on the same page with each other.


[QUESTION] How are your routers tested for quality control for refurbishing?
[ANSWER] We physically plug in the devices, connect them to the internet and make sure they route without problems. The flashing process itself (via serial cable) reveals Memory issues if any, and any bad memory blocks outside of the norm are noted through simple NAND Commands or Flash Commands. LAN ports are tested by packet loss tests through connected laptops. Wifi is tested by connecting to them and testing for normal activities and throughput speed tests. Most all routing problems are driver or outdated firmware related so we make sure and always use after market stable firmware releases unless otherwise asked for different. This works out better for everyone to flash more powerful firmware. Juice up your router!


[QUESTION] Can you install other firmware on demand like CeroWRT or Gargoyle?
[ANSWER] It depends in if the router model is supported by these firmwares. We know how, just depends in the router.

[QUESTION] Can you Pre-Install other Packages into the routers like OpenSSH?
[ANSWER] Yes, we will do this for an additional fee. Contact Sales.


[QUESTION] How long is the router you sell me under warranty?
[ANSWER] We actually provide a general 90 day warranty from the date of the shipping received information (Delivery Date). If your item goes defective, we will replace it if it has not been altered or damaged by the customer. However, any other reasons for return are 14 days after purchase and return shipling is paid by the buyer PERIOD.


[QUESTION] I don’t see a model of router I want, can you order and flash a model not listed?
[ANSWER] Depends on what router Contact Sales for more info. We can flash many router models and often do this for customers on the Bring your own router program.


[QUESTION] -What Firmware should I use?
[ANSWER] Generally DD-WRT is what most customers want (Clean Interface and Powerful). However, some users prefer Tomato or AdvancedTomato for more options. OpenWRT is only recommended for Linux Pro’s and Businesses that need specific applications.